At House of Bilimoria, we are committed to protecting your privacy. This policy describes how we collect, use, and safeguard your personal information when you visit www.houseofbilimoria.com or use our bespoke tailoring and up-cycling services.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and shipping/billing addresses.

• Order Details: Information related to your bespoke garments, alterations, or purchases from our "reincarnation" programme.

• Technical Data: Automatically collected info such as your IP address, browser type, and how you interact with our site via cookies.

2. How We Use Your Information

We use your data to:

• Process and deliver your custom-made orders and alteration services.

• Communicate with you regarding your bespoke commissions.

• Send you marketing updates and vouchers for our sustainability programmes, provided you have opted in.

• Improve our website functionality and user experience.

3. Sharing Your Data

We do not sell your personal information. We only share data with trusted third parties necessary to run our business, such as:

• Payment Processors: To securely handle your transactions.

• Delivery Partners: To ship your handcrafted garments to you.

• Service Providers: Tools for website hosting and email marketing.

4. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate data.

• Request the deletion of your data ("Right to be Forgotten").

• Withdraw your consent for marketing at any time.

5. Contact Us

For any questions regarding this policy or to exercise your rights, please contact us at:

• Email: shilpa@houseofbilimoria.com

• Address: House of Bilimoria Ltd. 3 Chiswick Business Park, London, W4 5YA